About This Publication
Ohio Insurance Facts is published by the Ohio Insurance Institute (OII) to provide its readers with information and statistics pertaining to Ohio’s property/casualty insurance industry. In certain instances, local and national information is also provided.
Statistical information is for the most recent year(s) available at the close of publishing as noted on each page. Updated information, if available, may be obtained by contacting Mary Bonelli (maryb@ohioinsurance.org) or Mitch Wilson (mitchw@ohioinsurance.org) at the Ohio Insurance Institute, 172 E. State St. Suite 201, Columbus, Ohio 43215-4321; 614-228-1593.
Book, Web and CD versions
This edition is available via OII’s Web site (www.ohioinsurance.org) and contains links to previous fact book editions for research and industry trend development. All Web links cited in this edition were live as of 7/07, and may provide additional or updated information.
Permission to reprint
Although this material is copyrighted, readers are not restricted or limited in any way to using its content. Authorization is granted for use of the information with attribution, when appropriate, to the Ohio Insurance Institute or other noted source.
Feedback welcomed here
Fact book sections may be added or discontinued in order to provide readers with the most pertinent and relevant information tied to our industry. Your comments and suggestions regarding this publication are welcome. Feel free to use the “OII
Sound-Off Page” to send in your comments.
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A 2005 survey, conducted by SAP of Germany and Bermuda-based Accenture, found that the majority of consumers file their claims through a call center (52%) or with an agent (37%). Yet 67% of consumers make use of the online channel to check the progress of their claims and more than 80% indicated they would file online.
(Insurance Networking News, 8/05)
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